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Description
ABOUT US
Hendricks Commercial Properties focuses on revitalizing historic properties and creating environments where businesses flourish, jobs are created, and communities are transformed. Hendricks Commercial Properties identifies specific needs within each community and develops a product that ties together history and modern luxury to become a destination that people want to be part of.
Hendricks invests in, manages and develops real estate throughout the United States and specializes in net leased real estate investments, management and development with outside-the-box solutions to the most challenging of real estate needs.
Our mission is to continually strive for entrepreneurial vision and operational perfection to allow us to build and grow ourselves and our company from within.
ABOUT YOU
You will provide advanced technical support and troubleshooting assistance to end users within our organization. Your primary responsibility will be to handle escalated support tickets and provide in-depth problem-solving to resolve complex IT issues.
EVERY DAY, YOU WILL
• Provide advanced technical support and troubleshooting for hardware, software, and network-related issues, including but not limited to desktops, laptops, printers, mobile devices, POS systems, and applications.
• Handle escalated support tickets from Tier 1 technicians and provide timely and effective resolutions.
• Investigate and resolve complex technical problems that may involve multiple systems or departments.
• Perform in-depth analysis of issues and identify root causes to prevent recurrence.
• Collaborate with other IT teams and vendors to ensure seamless integration and resolution of technical issues.
• Maintain accurate and detailed documentation of support tickets, solutions provided, and troubleshooting steps taken.
• Proactively communicate with end-users to provide updates, gather additional information, and ensure customer satisfaction.
• Assist with the deployment and configuration of hardware and software systems.
• Stay up to date with the latest technologies, industry trends, and best practices in IT support.
• Participate in training programs to enhance technical skills and knowledge.
• Contribute to the development and improvement of support processes and procedures.
• Adhere to company policies, security protocols, and compliance requirements.
• Ability to travel, up to 20% of the time.
HCP24
Requirements
WHAT WE NEED
Education
Experience and/or Training
Licenses/Certificates
Technology/Equipment
WHAT WE PREFER
Experience and/or Training
YOU MUST ALSO HAVE
U.S. Work Authorization (required)
WHAT WE OFFER
Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K Match, Medical Benefits, 24/7 Online Care and Pet Insurance.
Full Time
$46k-57k (estimate)
03/05/2024
06/23/2024
The job skills required for IT Support Specialist II include Troubleshooting, Technical Support, Problem Solving, Active Directory, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist II positions, which can be used as a reference in future career path planning. As an IT Support Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist II. You can explore the career advancement for an IT Support Specialist II below and select your interested title to get hiring information.