1 Service Desk Analyst 3 Job in Tucson, AZ
Intuit is Hiring a Service Desk Analyst 3 Near Tucson, AZ
Come join the Workforce Technology team here at Intuit where our mission is to remove barriers for our employees and connect them to Intuit’s bigger mission so they can do great things for our customers. Intuit is looking for a dynamic and customer-focused Senior Service Desk Analyst for their Live Expert Service Desk team at their Tucson, AZ office.
The Live Expert Service Desk Senior Analyst will be looked upon as the ‘go to’ lead technical resource. Their role is to oversee the Service Desk staff and ensure that end users are receiving the appropriate assistance while maintaining “high touch” service. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user help requests, including the monitoring, tracking, and coordination of Service Desk functions. The Senior Analyst will derive insights from contact data to recommend process improvements both internally and externally ensuring continual innovation.
Responsibilities- Configure, implement and provide tier 2 support for incident resolution and service request processes regarding employees with technical problems and information technology issues involving applications and the hardware these applications run on (desktop or laptop, network, workforce productivity applications, business applications and/or telephony services.)
- Work on routine assignments that will include drawing in of specialized expertise whenever necessary.
- Under limited technical supervision, follow defined processes for work flow where recognizing deviation from accepted practice is required.
- Has the flexibility to apply knowledge and experience to recommend custom solutions to business problems. Decisions can have enterprise wide impact. Follow defined processes for workflow, incident and change management to document work performed. Exercises discretion and judgment to ensure all Operational Service Levels are met.
- Monitor service and incident requests and assign tickets as appropriate.
- Coordinate and schedule service with customers
- Follow IT standards and policies for workflow
- Partner with a diverse group of stakeholders including devs, pms and senior leaders to resolve issues impacting employees systemically
- Mentors colleagues from a technical and growth perspective.
- Educate team members on process improvements and provide process documentation and training where necessary
Qualifications:
- Bachelor’s degree or equivalent relevant experience; MCP/CCNA/MCSA/MCSE certification or coursework (in progress) or ability to demonstrate MCP/CCNA equivalent technical knowledge and skillsets; previous experience supporting virtualized environments a plus
- Effectively collaborate with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.
- Work independently as a team member in a high performance 24/7 availability environment
- Strong documentation and business writing skills, documents configurations, maintenance plans and project updates
- Implements solutions within the context of higher-level requirements.
- Apply effective Project Management skills; understands project management concepts for managing scope, time, functionality, cost and quality.
- Use judgment to suggest approaches that optimize among customer needs, business constraints, and technological realities.
- Responsible for appropriate levels of quality on owned deliverables(s)
- Solid relationship and performance management skills, including ability to effectively coach and develop junior colleagues.
Job Summary
Other
Specialty Trade in Construction
$49k-61k (estimate)
03/24/2024
05/22/2024
LINCOLN, NE
50 - 100
2011
LESLIE ANDERSEN
$5M - $10M
Specialty Trade in Construction
Related Companies
The job skills required for Service Desk Analyst 3 include Service Desk, Flexibility, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst 3. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst 3. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst 3 positions, which can be used as a reference in future career path planning. As a Service Desk Analyst 3, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst 3. You can explore the career advancement for a Service Desk Analyst 3 below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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