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Intuit Mailchimp is the #1 email marketing and automation platform. We empower millions of customers worldwide to build their brands and grow their companies with a suite of multichannel marketing and CRM solutions powered by GenAI.
We are looking for an experienced quality control specialist who can help drive high-quality standards for new and existing services for our customers. To achieve high levels of consistent quality, this person will partner with external partners and internal stakeholders, including Analytics, Learning and enablement, Product Management, Marketing, Sales, and Service Experience Design.
Reporting to the Senior Manager of Operations & Quality, your primary responsibilities will be to manage quality of service performance and support the personal development of our Customer Success Managers. You will leverage your facilitation skills to coach and train new team members. You will also partner with the training and enablement teams to lead additional training and shadowing sessions as necessary. Finally, you will be responsible for conducting weekly ticket reviews and providing written feedback that recognizes exceptional contributions and actionable opportunities for improvement to the overall customer experience.
ResponsibilitiesQualifications:
Other
Specialty Trade in Construction
$65k-84k (estimate)
05/16/2024
05/18/2024
LINCOLN, NE
50 - 100
2011
LESLIE ANDERSEN
$5M - $10M
Specialty Trade in Construction