53 Call Center Representative Jobs in Los Angeles, CA
Interconvey Pact is Hiring a Call Center Representative Near Los Angeles, CA
Company Description
Our team at Interconvey Pact possesses extensive expertise in app development, backed by years of experience in the industry. We have a deep understanding of the latest technologies, trends, and best practices, ensuring that we deliver top-notch solutions tailored to your specific requirements.
Job Description
As a Call Center Representative at [Company Name], you will play a pivotal role in delivering exceptional customer service experiences. You will be the first point of contact for our customers, providing information, resolving issues, and ensuring their satisfaction. We are seeking motivated individuals who are excellent communicators, problem solvers, and team players to join our dynamic team.
Key Responsibilities:
Customer Interaction:
- Handle inbound and outbound calls professionally and courteously.
- Assist customers with inquiries, concerns, and requests.
- Provide accurate information about our products/services and assist in resolving issues.
Problem Solving:
- Identify customer needs and concerns, and proactively find solutions.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Use available resources, including knowledge base and training materials, to address customer inquiries effectively.
Data Entry and Documentation:
- Accurately record and maintain customer information in our CRM system.
- Document customer interactions and outcomes.
- Generate reports as required by the team or management.
Team Collaboration:
- Collaborate with team members to ensure a cohesive and supportive work environment.
- Share feedback and insights with colleagues and supervisors to continuously improve customer service processes.
Qualifications
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and composed in high-pressure situations.
- Basic computer proficiency and the ability to navigate CRM systems.
- Customer-focused with a positive attitude.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Summary
Full Time
$44k-57k (estimate)
09/07/2023
05/29/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Problem Solving, Communication Skills, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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