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Since 1897, the Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best.
USC's Herman Ostrow School of Dentistry is looking for a talented Dental Call Center Representative to join the Office of Clinical Affairs. This department will need a positive energetic individual who is able to take on a fast-paced workload. Calls in the call center can reach up to 200 calls a day. Bilingual English / Spanish speaker is preferred.
Job Summary:
This position is responsible for answering, screening and directing incoming and outgoing telephone calls or other communications using a call management system. The Call Center Representative responds quickly and courteously to basic inquiries, registers and posts notes in client records, maintains data, and enters data in a variety of client management computer systems. The Call Center Representative is responsible for posting notes in client records, scheduling and confirming follow up appointments. This position is also responsible for following up on unresolved customer and client inquiries, performing simple maintenance, contacting emergency personnel when necessary, and scheduling and confirming initial and follow-up appointments, as necessary.
Monday - Friday schedule could range from the following shifts:
Preferred Experience:
2 years
Dental Knowledge or Dental Assisting background
The Trojan Family Rewards:
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The hourly rate range for this position is $17.00 - $18.50. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: High school or equivalentMinimum Experience: 1 yearMinimum Field of Expertise: Experience working in a call center or customer service department in a busy environment. Demonstrated interpersonal skills. Basic knowledge of compliance issues in area of specialty. Ability to multi-task. Knowledge of terminology in area of specialty. Excellent verbal and written communication skills.Full Time
Colleges & Universities
$39k-50k (estimate)
11/01/2023
05/14/2024
usc.edu
LOS ANGELES, CA
15,000 - 50,000
1880
PATRICIA CORONA
$500M - $1B
Colleges & Universities
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The job skills required for Dental Call Center Representative include Customer Service, Call Center, Scheduling, Futures, Written Communication, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Dental Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dental Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dental Call Center Representative positions, which can be used as a reference in future career path planning. As a Dental Call Center Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dental Call Center Representative. You can explore the career advancement for a Dental Call Center Representative below and select your interested title to get hiring information.