48 Call Center Agent Jobs in Los Angeles, CA
Zoom Vibe Co is Hiring a Call Center Agent Near Los Angeles, CA
At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever.
Zoom Vibe CoAs a Call Center Agent, you will be responsible for handling and resolving customer inquiries and issues over the phone. You will provide outstanding customer service while ensuring a positive experience for every caller. This role requires excellent communication skills, strong problem-solving abilities, and the ability to multitask in a fast-paced environment.
Responsibilities
Answer incoming customer calls and provide accurate and efficient responses to inquiries and issues
Identify and escalate priority cases to the appropriate department for further assistance
Collaborate with team members to resolve customer complaints and address any concerns
Maintain comprehensive and accurate customer records by documenting all interactions and transactions
Utilize computer systems to track, gather information, and troubleshoot customers' problems
Meet and exceed performance metrics including call handle time, call quality, and customer satisfaction ratings
Qualifications:
High school diploma or equivalent
Proven experience in a customer service or call center environment
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to handle multiple tasks and prioritize in a fast-paced environment
Proficient in using computer systems and navigating various software applications
Benefits:
Competitive salary
Opportunities for professional development
Inclusive and creative work environment
Contribution to exciting and diverse video projects
If you are passionate about videography, organized, and eager to contribute to the success of our video productions, we invite you to apply for the position of Production Assistant. Join us in creating captivating and visually stunning content!
Job Summary
Other
$39k-50k (estimate)
03/08/2024
07/02/2024
The job skills required for Call Center Agent include Customer Service, Call Center, Problem Solving, Communication Skills, Computer Systems, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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