48 Call Center Agent Jobs in Los Angeles, CA
Connexsphere Flow is Hiring a Call Center Agent Near Los Angeles, CA
Job Title: Call Center Agent
Location: Los Angeles, CA
Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls from customers, providing product/service information, resolving customer inquiries, and ensuring customer satisfaction.
Responsibilities:
- Answer incoming calls from customers promptly and professionally.
- Provide accurate information about products/services and address customer inquiries and concerns.
- Follow company policies and procedures to resolve customer complaints and ensure customer satisfaction.
- Meet or exceed performance goals, including call handling time, first call resolution, and customer satisfaction ratings.
- Collaborate with team members and other departments to improve processes and enhance the customer experience.
- Stay informed about company products, services, and promotions to effectively assist customers.
Qualifications:
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in basic computer applications and CRM software.
Job Summary
Full Time
$39k-50k (estimate)
04/29/2024
05/16/2024
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
