JOB TITLE: Account Manager

REPORTS TO: Manager, Account Services

JOB PURPOSE: Responsible for overseeing and servicing a portfolio of assigned customers comprised of healthcare systems and hospitals.

COMPANY BACKGROUND: Intelligent Observation provides an electronic hand hygiene monitoring solution for hospitals and other healthcare providers. The IntelObserve® solution is designed to increase hand hygiene compliance in a healthcare setting with a goal of reducing healthcare acquired infections (HAI’s) and increasing patient safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the lead point of contact for all customer account management matters for a defined base
• Build and maintain strong, long-lasting client relationships through daily/weekly proactive communication
• Interact with hospital leadership including clinical, quality, safety and infection prevention teams as well as executive leadership
• Conduct initial and ongoing staff training for the IntelObserve® solution
• Ensure the successful delivery and ongoing maintenance of the IntelObserve® solution
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist with challenging client requests or issue escalations as needed
• Resolving customer inquiries and complaints
• Coordinate with internal Intelligent Observation team members to ensure complete customer satisfaction and being the "voice of our customers" within the organization

QUALIFICATIONS

• Bachelor’s degree required
• Strong oral and written communications skills
• Computer literacy including working knowledge of Microsoft office applications (particular depth in Word, Excel, Power Point)
• Strong organizational, time management and interpersonal skills
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Flexibility to travel - combination of remote work, driving to customers and flying to customers

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Travel requirement:

• Up to 75% travel

Education:

• Bachelor's (Required)

Work Location: On the road