Purpose of Position

The Owner ServicesAccount Manager plays an essential role in the NetJets mission to enhance the life of each Owner one exceptional travel experience at a time. These passionate client-interfacing team members create lasting trip planning experiences by providing exemplary customer service, demonstrating strong consultative travel knowledge, while ensuring each trip booking is executed with operational excellence.

Tasks and Responsibilities

• EXEMPLARY CUSTOMER SERVICE - Ability to communicate with clients through multiple channels (phone, email) with a high degree of professionalism. Strong sense of urgency and responsiveness while displaying the skills of a communication professional. Utilizes attentive and active listening to establish and maintain effective, long-term relationships (externally & internally). Identify opportunities to create exceptional experiences for clients during their travel plans.
• KNOWLEDGE: Acts as a trusted advisor by consulting with clients on business and leisure travel issues including but not limited to seasonal, state-to-state, and international landscape travel restrictions. Becomes an expert on current and future NetJets products and promotions, aircraft fleet, and network of ground travel solutions (i.e. transportation, catering).
• OPERATIONAL EXCELLENCE - Efficient time management skills with the ability to productively balance phone availability, email correspondences, and reservation creations to ensure booking accuracy. Proactively identifies issues that may impact a trip booking and facilitates problem solving through cross departmental collaboration. Strong attention to detail and data entry accuracy. Stays up to date on all current workflows/processes.
• TRIP MANAGEMENT - As an Owner Services team, work together to monitor and update reservations from time of booking through the actual flight. Communicate with clients and passengers for all aspects of each trip, including changes to the reservation, weather updates, and possible travel restrictions/requirements.
• Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Exceptional interpersonal, written, and verbal communication skills.
• Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
• Self driven and takes initiative to understand work processes within position and beyond.
• Customer service experience; experience in aviation a plus.
• Eager to learn about the private aviation industry and gain personal and professional growth.
• Able to work a flexible, yet consistent schedule to help support our owners during our hours of operation.