We are looking to hire three individuals who have a background in desktop support, troubleshooting Windows OS, and have an understanding of Active Directory and software installations and upgrades.

This organization will be responsible for refreshing over 250 ATMs across the country. The ATM Lab support team will be responsible for working closely with the ATM vendor in the field.

The field technician will arrive onsite to the ATM and will call into the ATM Lab. The person assigned the ticket would then be responsible for remoting into the ATM and installing Windows 10 along with the Java based ATM software.

He or she will need to be able to walk through the steps of installing Windows 10 on a desktop because that is the exact process that will be used here.

The ATM vendors will be responsible for the physical upgrades and replacements of about the machines. We are looking to build out a team to work in the lab to focus on taking tickets related to these updates in the field.

He or she will also need to take on support related tickets that comes through during the upgrades.

Desired Skills

• Demonstrated experience providing desktop support in an Active Directory environment
• Experience imaging desktops
• Experience providing remote support
• Must be motivated, able to multi task and ensure deadlines are met with minimal supervision

Nice to Have Skills and Experience

• ATM experience
• BigFix or Symantec Critical Protection System
• Help desk experience

Compensation :

$25 / hr to $30 / hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

Last updated : 2024-03-27