Customer Service Representative Manager – Full-Time

The full-time Customer Service Representative Manager will be responsible for overseeing the daily operations of the customer service department. Their duties will include communicating customer service objectives to the Customer Service Representatives and other department personnel. They will help maintain and grow customer relationships as well as assist in hiring, training, and developing the Customer Service Representative Team. The Customer Service Manager will report to the Vice President of Sales.

About Innoplast: Innoplast manufactures and sells asset protection products in the safety, traffic control and facility management industries — at prices businesses can afford. Founded in 2005, we strive to protect our customers’ facilities in a cost-efficient way by adding value to their assets and reducing maintenance costs. We pride ourselves in delivering quality products at an affordable price. Innoplast values humble, hungry, and smart team members who consistently elevate others.

Job Responsibilities:

· Responsible for excellent customer service to all of the company’s customers.

· Manage and train CSR Team

· Work with warehouse manager to understand stock levels for Innoplast in order to communicate accurate lead times.

· Work with purchasing for accurate lead time for out-of-stock items

· Assist the Marketing team for new product launch

· Process all drop ship Purchase Orders and shipping paperwork for vendors

· Assist Purchasing with processing all custom, non-drop ship PO’s to vendors. Create new part numbers and confirm pricing is accurate.

· Work with CSR’s to maintain proper order processing lead time.

· Work with HR on training platforms and updates

· Work with internal team on all price sheets; internal and customer PDF’s.

· Review freight carriers and parcel pricing; research new options a minimum of twice a year.

· Approve timecards and PTO for CSR team

Qualifications

· Strong Computer and communications skills via phone and email

· High level of self-motivation and problem-solving skills

· 3 to 4 years of Customer Service (or similar field) Management experience(required)

· Training and development experience (preferred)

· Strong communication skills and customer service experience (required)

· Data entry, order entry and shipping experience (preferred)

· Microsoft Outlook and NetSuite Oracle experience (Preferred)

· Experience with inventory management (preferred)

· High School Diploma (required)

Perks and Benefits:

· 401(k) & 401(k) match

· Dental, Health, and Vision Insurance

· Health Savings Account

· Life Insurance

· Paid Time Off

· Company-sponsored events

Pay Range:

$50,000-$55,000 a year

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service Management: 3 years (Required)

Ability to Relocate:

• Cleveland, OH 44125: Relocate before starting work (Required)

Work Location: In person