Customer Service Representative

We are looking for a dedicated and outgoing customer service representative to join our growing team. You will be responsible for answering incoming calls, corresponding via email, addressing customer questions, and resolving complaints. As a customer service representative, you should have a strong work ethic, a willingness to learn and the ability to work well alone and in team environments.

Duties and Responsibilities:

· Efficiently handle incoming calls and emails

· Assist customers with questions, concerns, and overall needs

· Proficiently provide solution-oriented responses to customer inquiries

· Address customer complaints in a patient and understanding manner

· Channel customers to appropriate teams and/or departments as needed

· Assist sales team by forwarding potential leads to build and expand territory

· Review voicemail inboxes and reply in a timely manner

· Develop and maintain professional relationships to create returning customers

· Manage and follow up on customer inquiries, ensuring proper investigation and timely resolution compliant with departmental standards

· Collaborate with colleagues and managers to ensure proper customer and product resolution

· In company database, accurately enter customer order(s) and account information

· Print, process, and quality check product orders and customer account statuses

· Always follow company communication guidelines, policies, and procedures

Requirements:

· High school diploma or equivalent education

• Experience in providing outstanding customer service
• Excellent communication skills, both written and verbal
• Proper phone etiquette
• Speaks clear and concise
• Excellent active listening skills
• Competent in time management
• Organized
• Multi-Tasking Capabilities
• Welcoming Personality
• Professional Demeanor
• Ability to adapt to changes quickly and acquire new skills

Salary:

· $18 per hour with incentive pay for working in other departments

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Norfolk, VA 23502 (Required)

Ability to Relocate:

• Norfolk, VA 23502: Relocate before starting work (Required)

Work Location: In person