109 Customer Service Representative (CSR) Jobs in Norfolk, VA
Above and Beyond Talent Acquisition, Inc. is Hiring a Customer Service Representative (CSR) Near Norfolk, VA
Location: Norfolk, VA
Status: Contract – 6 months possibility to convert to Full time
Status: On Site
Pay Range: $13.27-$15.71
Client Info / Who They AreAbove and Beyond Talent Acquisition proudly represents our client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent.
Who We Are Looking For / Requirements2 years prior of related experience
Demonstrated exceptional oral and written communication skills.
Strong PC skills including Excel, Google sheet and Gmail.
Self-motivated, results oriented, enthusiastic individual who will work on a variety of programs, interacting with internal teams and external customers.
Knowledge of Invoicing portals, Ariba, Taulia preferred.
Working knowledge of ERP System (SAP) a plus
What You Will Do / ResponsibilitiesIn this highly visible role, you'll be responsible for:
Our Portal Entry Specialist is responsible for invoice submission accuracy and assisting with the reconciliation of disputed accounts. They are responsible for reviewing each issue to determine the best way to approach resolution. The ideal candidate for this position can handle these responsibilities in a manner that preserves the relationship and improves customer relations. They must be able to work as part of a dynamic team and adjust quickly to changing assignments or priorities.
- Receive and timely enter invoices into various portals for all Portal Entry accounts.
- Track all portal entries for rejections and communicate with billing and sales management for resolution.
- Act as Liaison between customer and billing team, to facilitate timely resolution and payment.
- Professionalism and attention to detail are key in this position as it will interface with Customers,
- Sales, and Management within the company.
- Serve as a Point of Contact (POC) for all portal customers.
- Maintains the portal upload spreadsheet daily, following up on all requests for resolution of portal entry rejections to ensure compliance.
- Update and maintain invoice/portal contact information.
- Utilizes ERP system (SAP) to transact orders, status updates and equipment movement in real time.
- Perform Ad hoc projects, where applicable.
- Competitive Salary.
- PTO for sick, personal, and vacation leave plus Paid Holidays
- Immediate eligibility for Health, dental, and vision insurance
- Immediate participation in Company 401K plan.
- Strong commitment to individual Professional Development and growth opportunities
- Engaging in team-building events and recognition.
Above and Beyond Talent is an equal-opportunity employer and staffing firm. We are committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
Job Summary
Contractor
$53k-69k (estimate)
05/23/2024
10/20/2024
aandbtalent.com
New York, NY
Related Companies
The job skills required for Customer Service Representative (CSR) include Customer Service, Billing, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (CSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (CSR). Select any job title you are interested in and start to search job requirements.
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