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JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
Duties include, but are not limited to:
KEY COMPETENCIES
§ Customer Focus—stays in tune with internal and external customer expectations about quality and service; seeks input from customers and acts on it; makes customer satisfaction a business priority; takes customer comments and complaints seriously; focuses on what is best for customer.
§ Adaptability—responds resourcefully to rapid change and ambiguity. Works constructively under pressure. Encourages change.
§ Communication—keeps two-way communication flowing with key stakeholders (customers, shareholders, employees, etc.). “Over-communicates” key messages about Artech to internal and external audiences. Delivers clear and effective verbal and written messages.
§ Ethics / Acts with Integrity—demonstrates principled leadership and sound business ethics. Shows consistency among values and builds trust with others through building credibility and follow-through on commitments.
§ Initiative—seeks new opportunities for business development, quality improvement and personal learning and takes appropriate risks to make them a reality.
§ Shaping and Driving Strategy—has a clear business focus and develops aggressive strategies to achieve competitive advantage. Translates vision and strategies into practical objectives and “street-smart” actions. Drives for results. Holds others accountable by monitoring and measuring performance.
§ Sound Judgement and Decision Making—applies broad knowledge when addressing complex issues. Defines issues clearly. Takes all critical information into account to make timely, tough decisions.
§ Team Player—promotes effectiveness of Artech as a whole by supporting common processes and measurements. Works effectively in partnership with others both across Artech and with customers to achieve business goals.
MINIMUM REQUIREMENTS
§ Outstanding Customer Service skills.
§ Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
§ Basic math skills, data entry skills, and sales aptitude
§ Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
§ Ability to multitask in a fast-paced environment.
PREFERENCES
· Previous Customer Service experience in a high volume
· 2 years of Call Center experience or equivalent required
· High school diploma or the equivalent
Job Type: Contract
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Schedule:
Ability to Relocate:
Work Location: In person
Contractor
$43k-56k (estimate)
04/25/2024
08/22/2024
infiniteitc.com
Troy, MI
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Products and Services, Customer Satisfaction, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.