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Job description
We at Coforge have an urgent need for Service Desk Agent with call center and help desk experience which will be onsite opportunity. If interested, please feel free to reach me at #646-383-9828 extn 11391.
About us:
Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 401K, short term, and long-term disability. We partner with and support global leaders.
**Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
Duties include, but are not limited to:
MINIMUM REQUIREMENTS
· Outstanding Customer Service skills.
· Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
· Basic math skills, data entry skills, and sales aptitude
· Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
· Ability to multitask in a fast-paced environment.
PREFERENCES
Previous Customer Service experience in a high volume
2 years of Call Center experience or equivalent required
1 yr contact center and 1 yr retention experience are preferred
High school diploma or the equivalent
Job Type: Full-time
Salary: $13.00 - $15.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Experience:
Work Location: In person
Full Time
$36k-44k (estimate)
12/25/2023
04/29/2024
The job skills required for Customer Service Retention Specialist include Customer Service, Problem Solving, Products and Services, Call Center, Health Insurance, Active Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Retention Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Retention Specialist. Select any job title you are interested in and start to search job requirements.