What does a Customer Service/Retention Manager Do?
The Customer Service/Retention Manager takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Manages all customer retention activities. Being a Customer Service/Retention Manager is responsible for leading a team of retention members. Maintains industry relationships and develops budgets and controls costs. In addition, Customer Service/Retention Manager requires a bachelor's degree in area of specialty. Typically reports to head of a unit/department. The Customer Service/Retention Manager manages subordinate staff in the day- ...to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service/Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.More Show Less
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Licensed Office Administrator with Customer Service Focus (Allstate VIP Team). Location. Phoenix, AZ (In-office position). About Us. Join the prestigious Allstate VIP Team in Phoenix, where excellence meets client satisfaction. We are seeking a dynamic Licensed Office Administrator with a strong focus on customer service to enhance our team. Responsibilities. . Administrative Support. Efficiently manage day-to-day office operations, including coo...