Qualifications for the Insurance Customer Service Representative:

· Property & Casualty License is preferred

· Insurance experience is preferred

· Customer Service experience is preferred

· Strong phone contact handling skills and active listening

· Strong attention to detail

· Excellent analytical skills

· Works well in a fast paced environment

· Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

· Effectively manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

· Reconcile and process money movement and transportation queries

· Process all transfers and audit requests

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• 401(k)

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• CUSTOMER SERVICE: 1 year (Required)

Location:

• Charleston, WV 25302 (Required)

Work Location: In person