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IT Support Technician
Indigo Slate Seattle, WA
$53k-65k (estimate)
Full Time | Business Services 3 Weeks Ago
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Indigo Slate is Hiring an IT Support Technician Near Seattle, WA

North American Studio IT SupportIndigo Slate is part of a global technology company that creates smart experiences enabled by our unique combination of skills, delivering powerful results. We serve as a strategic vendor to technology firms, their partner ecosystems, and enterprise IT departments.
We are hiring an IT Support for our Technology Enablement team who will be responsible for all aspects of IT including network infrastructure and administration, endpoint management, tool configuration and license management, and end-user support. This role is located in Seattle, WA and requires being onsite 5 days a week, supported by the larger global team.
Responsibilities:
  • Leads the successful delivery of complex IT Infrastructure projects from planning and design to implementation
  • Implements network security and oversees the administration of the company’s network
  • Oversees the administration and maintenance of the company's entire infrastructure
  • Interacts with internal and external clients on all levels to help resolve IT-related issues and provides answers in a timely manner
  • Installs, maintains, upgrades, and troubleshoots networking solutions, including but not limited to enterprise-level Cisco route/switch and Wireless solutions
  • Develops and reviews project scope to include work services estimate, services, resource assignments and allocations, and statements of work for assigned projects
Required Qualifications
  • 3-5 years of experience as IT Support Technician (providing L1 – L3 support)
  • Comfortable working in complex technical environments
  • Azure AD (Now Entra)
  • Intune Management (Endpoint Management)
  • Windows 10 and 11
  • Mac OSX
  • iOS
  • Android
  • Teams Room (Android and Windows)
  • Microsoft 365 full stack productivity apps (Including Purview)
  • Device Procurement & Deployment at a global level
  • Licensing Management
  • Azure DevOps Management
  • Helpdesk ticketing experience
  • Network infrastructure management (Meraki)
  • Documentation & reporting experience
  • Automation/Run books/Scripts
  • Cost analysis and control
  • Customer Service
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field or equivalent experience
  • Willing to be in the Seattle Office 5 days a week to provide onsite support
Where can I score extra credit?
  • Certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Team player and good collaboration skills
  • Good Customer Service Skills
  • Working with Technical and non-Technical Users
What's in it for you?Join our growing team and contribute your ideas and leadership in ways that are meaningful. This is work the way you always hoped it would be. Authentic feedback, support for your personal and professional growth, and empowerment to help shape the agency. We offer lots of perks including competitive compensation, full benefits, free parking, and a kitchen stocked full of snacks.
Expected Salary Range$90,000 to $110,000 per year
Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.
At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet. 
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Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$53k-65k (estimate)

POST DATE

05/12/2024

EXPIRATION DATE

06/09/2024

WEBSITE

indigoslate.com

HEADQUARTERS

EASTGATE, WA

SIZE

100 - 200

FOUNDED

2006

CEO

AARON DUGGAL

REVENUE

$10M - $50M

INDUSTRY

Business Services

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The job skills required for IT Support Technician include Customer Service, IT Support, Problem Solving, Networking, Linux, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Technician job description and responsibilities

They help businesses and consumers optimize the use of their computers.

01/16/2022: Beaumont, TX

Computer support specialists maintain computer networks and provide technical help to computer users.

02/10/2022: Corpus Christi, TX

Provided complete technical support and guidance to users for all software and hardware.

01/29/2022: Greensboro, NC

Provided computer help desk support via telephone communications with end-users.

12/23/2021: Boulder, CO

Technical support technicians often work for companies to maintain network systems.

01/04/2022: Bradenton, FL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Technician jobs

Must be willing to learn new task as the customers have very specific software and support requirements.

03/12/2022: Idaho Falls, ID

Must have own vehicle for local travel to provide onsite support when required.

02/17/2022: Tacoma, WA

Earn an associate or bachelor's degree.

02/09/2022: Portsmouth, NH

Earn tech-related certifications.

01/21/2022: Atlantic City, NJ

Practice to fix common computer problems.

01/09/2022: Santa Rosa, CA

Step 3: View the best colleges and universities for IT Support Technician.

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