Responsibilities Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware

Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)

Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing Create accounts for new hires

Deploy and support software to end-users

Respond to support requests in the IT Helpdesk both in person and via a ticketing system

Manage inventory for hardware and software

Requirements 2-3 years of experience in IT support roles.

Basic networking skills, including an understanding of servers, switches, WiFi, etc.

Knowledge of administration of Apple computer products using enterprise management tools

Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude

Solid problem solving skills Ability to lift heavy equipment (50 pounds) as needed

Benefits: 

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.