1 Remote Helpdesk Support Technician (Active Directory) Job in Seattle, WA
Reynolds and Reynolds is Hiring a Remote Remote Helpdesk Support Technician (Active Directory)
*This is a remote position*
*Shift: Monday-Friday 8am-5pm EST or 2pm-11pm EST / Tuesday-Saturday 8am-5pm EST*
At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As anIT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
Requirements:
- At least 2-3 years in an IT Helpdesk/Desktop Support role
- IT certifications or technical education required
- Knowledge and experience with Windows Active Directory domains required
- Must be seasoned with ticketing systems
- Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
- Familiarity with networking devices and troubleshooting switches, routers and firewalls
- Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
About Our Company:
Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
Work Location: Remote
Job Summary
Full Time
IT Outsourcing & Consulting
$59k-75k (estimate)
03/24/2024
07/19/2024
reyrey.com
KETTERING, OH
3,000 - 7,500
1866
Private
TOMMY BARRAS
$500M - $1B
IT Outsourcing & Consulting
Related Companies
About Reynolds and Reynolds
Reynolds And Reynolds develops a SaaS-based platform that offers CRM, accounting and document management solutions for the automotive retail industry.
The job skills required for Remote Helpdesk Support Technician (Active Directory) include Troubleshooting, Customer Service, IT Support, Active Directory, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Helpdesk Support Technician (Active Directory). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Helpdesk Support Technician (Active Directory). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Helpdesk Support Technician (Active Directory) positions, which can be used as a reference in future career path planning. As a Remote Helpdesk Support Technician (Active Directory), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Helpdesk Support Technician (Active Directory). You can explore the career advancement for a Remote Helpdesk Support Technician (Active Directory) below and select your interested title to get hiring information.
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