We are actively interviewing for a Director of Clinical Operations, who will be overseeing the details of our practice clinical operations for IVF treatment including patient care and customer service. This individual will have both IVF and leadership experience and will establish systems and protocol to maximize effective relationships among sites to assure a fully integrated patient care and nursing team member experience. They will collaborate with the Managing Director and departmental managers to ensure effective communication required for optimal patient care. 

Responsibilities

• Directs the department in a manner that commensurate with the mission, vision and values of the organization.
• Provides leadership and direction for staffing in accordance with the organizational goals and objectives.
• Assumes authority, accountability, and responsibility for the formal and informal direction of nursing team.
• Demonstrates the ability to create, initiate and integrate new concepts and practices to improve nursing care and patient satisfaction.
• Demonstrates skill in handling pressures, stress, and crisis situations.
• Demonstrates receptiveness to change/new ideas.
• Uses measurement and analysis with objectivity and foresight to make decisions. 
• Supports the facilities’ philosophy, goals, and objectives.
• Utilizes a systematic, problem-solving process to make sound decisions in a timely manner.
• Accepts and makes changes based on constructive criticism. 
• Recommends space and other resources needed by the department or service.
• Participates in the selection of needed services not provided by the department/service or the organization. 
• Builds relationships and effective communication with key stakeholders and other internal teams/departments.
• Helps develop and implement fiscal policy, advice, and communication to ensure cross-functional teamwork required to efficiently focus efforts across the organization.
• Provides clinical leadership; directs and leads the patient care team to provide meaningful clinical and operational performance information to key stakeholders.
• Supervises, coaches, and develops his/her direct reports as well as influences and helps in the development of other patient care and clinical personnel.
• Works with Managing Director to create clinical schedules/templates that both optimize patient journey and best utilize clinical staff

Education and Experience required: 

• Master’s degree in Nursing, licensed NP or Registered Nursing degree is required. 
• Experience managing a team of 10 or more RN's, MA's or both in women’s services, OB/GYN, labor and delivery, and/or infertility experience with a superior track record of growth and multi-site management, is required.
• Minimum of 5 years of experience working in IVF is required. 
• Demonstrated expertise in continuous quality improvement, customer service and team building.
• Strong project management skills including accountability and deadline management.
• Proficient with EMR systems.

What we offer you! 

• FREE employee only coverage option for medical, dental and vision plans plus long-term disability insurance!
• PTO starting at 18 days/year and 11 company-paid holidays
• FREE basic life insurance
• Employee Assistance Programs
• Adoption assistance and fertility benefits
• Maternity and paternity/partner paid leave
• 401k with generous match
• Continuing education/professional development reimbursement