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Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Ignite is currently seeking a driven, detail-oriented Tier 2 Help Desk Technician to join our team supporting the US Army. This position is expected to be onsite. This position is required one to perform all Tier I duties. In addition, provides touch labor for troubleshooting incidents, and problems manage all duties required to distribute hardware to new users, installs software, assists asset management and property book requirements, performs warranty recovery of assets if needed, and responds to and resolve Incidents and Problems, maintains inventory stock rooms and asset tracking. Escalates tickets to tier III or interfaces with third-party providers to resolve technical incidents. Execute life cycle replacement activities for end users’ devices. Provides touch labor for VIP requests and prioritizes tickets.
Responsibilities include:
Job Requirements and Qualifications:
Security Clearance Requirements:
Must have an active Secret Clearance or the ability to obtain one.
Education Requirements:
Other Requirements:
Must be a US citizen and be able to obtain and hold an active Security Clearance, and have an active Comp TIA Security certification
Full Time
$51k-63k (estimate)
12/09/2022
04/25/2024
The job skills required for HELP DESK TECHNICIAN II include Troubleshooting, Help Desk, Operating System, Customer Support, Collaboration, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a HELP DESK TECHNICIAN II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HELP DESK TECHNICIAN II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for HELP DESK TECHNICIAN II positions, which can be used as a reference in future career path planning. As a HELP DESK TECHNICIAN II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary HELP DESK TECHNICIAN II. You can explore the career advancement for a HELP DESK TECHNICIAN II below and select your interested title to get hiring information.