MSM Technology A Woman-Owned Small Business (WOSB) located in Quantico, VA is looking to fill the IT Support Specialist position in Fort Rucker, AL. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.

• Position: IT Support Specialist
• Location: Fort Rucker, AL
• Clearance: Secret or above

Responsibilities:

• Handle calls from a wide array of individuals from students to VIPs.
• Answer, validate and triage incoming phone-in Incidents and Requests.
• Process, validate and triage email submitted Incidents and Request.
• Review and validate ticket information.
• Routing and escalating tickets to appropriate support teams.
• Identifying and performing First Contact Resolution tickets.
• Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software
• Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
• Configuration, setup, maintenance and troubleshooting for Clients computer systems, hardware, and software.
• Capabilities in Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices.

Required skills:

• Security CE Certification (IAT Level II)
• Active Secret Clearance

Employee Benefits:

• Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
• Tuition assistance for continuing or career-related education
• Our cultural focus is on people and results - not bureaucracy
• Ample opportunity for career growth we promote from within
• Leadership takes a constructive interest in every team member s success
• Work/Life Balance and flexible hours
• Be part of a close-knit team that works and plays together and helps one another succeed
• You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
• Casual workplace
• Open-door policy with all management

If you are interested in this position, please send me a copy of your latest resume at with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

• Availability to start a new job
• Best Rates
• Contact #

Please don t hesitate to contact me with any questions (s) you may have. All employment is decided based on qualifications, merit, and business need.

Regards,
Jenny Farooq
Technical Recruiter
Representing:
MSM Technology, LLC |
O: Ext. 595
M:
E:
Hours: 6:00 a.m. to 3:00 p.m. EST

MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.