You haven't searched anything yet.
JOB OVERVIEW
Direct the activities of the Front Office areas to ensure the achievement of established quality and guest service
standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel
emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies
and procedures. Deliver a guest experience that is unique and brings the brand to life.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which
means we need you to:
of getting things done.
make people feel special.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory
management.
control.
through walk-ins and upselling at the Front Desk.
PEOPLE:
goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and
improve team member performance.
regulations. Ensure staff has the tools, training, and equipment to carry out job duties.
GUEST EXPERIENCE:
recognition.
appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements
in guest satisfaction.
deficiencies.
established goals.
departure of VIPs and other key guests, or other special guest needs.
RESPONSIBLE BUSINESS:
are met.
with local fire, police, and emergency personnel.
involvement in community outreach efforts.
Perform other duties as assigned. May also serve as manager-on-duty.
ACCOUNTABILITY
This is the top Rooms Division job in a large full-service, luxury, resort, or major flagship hotel with an extensive
range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests.
Directly and indirectly supervises a large number of Front Office and Housekeeping employees.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Business Administration
and four years of guest service/hotel experience with two years in a management capacity, or an equivalent
combination of education and experience. Must speak local language(s). Other languages preferred.
The statements in this job description are intended to describe the essential nature and level of work
being performed. They are not intended to be ALL of the responsibilities or qualifications of the job.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?
The salary range for this role is $110,000 – 135,000 annual plus a 15% eligibility bonus. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Please click "Apply Online" and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Full Time
$138k-188k (estimate)
03/16/2024
12/31/2029