Reports to: Customer Service Supervisor

Primary Responsibility: The primary function of the Customer Service Representative is to provide order related information to internal and external customers. The goal of this department is maintaining an existing customer base.

Critical Success Factors: Accuracy of information, response time and attitude.

Specific responsibilities of Customer Service include:

• Pricing/availability information (including existing specials).
• Providing order status information on demand.
• Order entry
• Expediting orders
• Fulfillment of warranty dispositions and delivery of service reports to customers. Including but not limited to: issuing/entering credits, entering repair/replace orders, writing reports, follow-up with Engineering.
• Coordination of inside resources to address specific customer service problems.
• Maintain sales information database accuracy.
• Assure that policies and procedures are followed.
• Assist in data analysis of MRP data to determine trends, future demand, customer buying patterns. Requires mastery of Excel skills using pivot tables, etc.
• Special assignments/tasks as assigned by Customer Service Supervisor.

This individual will be highly skilled in written and verbal communication and possess excellent organizational skills. They must have a good working knowledge of Humphrey Products Company’s products, but it need not be highly technical. Possible paths of advancement (outside Customer Service) include: Demand Management, Production and Inventory Control and Sales.