**Job Description**

Community Support Specialist

Reports To: Community Support Manager

Classification: Hourly Non-Exempt

Organizational Summary:

Its an exciting time to join the Cincinnati Animal CARE team! Cincinnati Animal CARE is the new county Humane Society in Hamilton County and with this change in operational leadership comes the opportunity to be part of a new beginning in Greater Cincinnati animal services.

Job Summary:

The goal of this department is to keep pets with their families through support intervention and proactive community-based programming. Our Community Support Specialists quickly form relationships with pet owners and act as caseworkers, piecing together the best solution for each individual family whether that be pet surrender, alternatives to intake or pet retention with support. Additionally, our Community Support Specialists work with our Dog Wardens to intake stray dogs per our contract with Hamilton County.

We believe people are the answer, not the problem so we are looking for candidates with equal passion for animals and people in their community. The Community Support Specialist will report to the Community Support Manager.

A successful candidate must demonstrate the following characteristics:

Non-judgemental

Sense of urgency

Positive and h2 communication skills

Problem-solving mentality

Cooperative and collaborative

h2 customer service skills

Show an attention to detail

Organization

Reliability

Responsibilities:

Phone consultations with the public

In-person consultations with the public

Data entry

Vaccinating animals

Taking pictures of animals

Off-site community events

Off-site door-to-door community engagement

Balancing cash registers

General cleaning

Qualifications:

A high school diploma or equivalent and one year of animal husbandry/care experience and/or customer service experience

Comfortable with all sizes, breeds and species of animals

Ability to understand and adhere to policies and procedures

Possess h2 and empathetic communication skills

Ability to handle sensitive issues

Ability to work under general supervision

Ability to maintain accurate records

Ability to restrain animals

Ability to exercise judgment, tact and diplomacy

Ability to understand and carry out oral and written instructions

Positions within this classification may require a valid Ohio drivers licenseh2 data entry skills

Ability to stand for extended periods

Ability to lift at least 30lbs

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

Work Environment:

The noise level in the work environment is usually moderate.

Exposure to unvetted animals is frequent; basic knowledge of animal behavior and common sense is needed.

Cincinnati Animal CARE provides equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable laws.

Job Type:

Full-time and part-time considered

Pay:

From $15.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Day shift

Holidays

Weekend availability

This is a **full time** job

**Contact Information**

**Job Contact Details**

Name Jessica Grimes Title Intake to Placement Manager Telephone Number Email Address Outcomes@cincycare.org Website Closing Date: Sunday, June 5, 2022

**Posting Date:** March 5, 2022

**Closing Date:** June 5, 2022