At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Description:

• Responsible for understanding the business needs and analysing, validating and documenting the business and system requirements that identify how these needs can be best addressed. Designs processes and changes to processes that will be used to implement the business transformation solutions completed through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. Adheres to the established processes and requirements management methodology and practices (use case modelling processes, ISPMM). This includes meeting established client quality and compliance standards.
• Responsible for taking current processes and creating process maps and suggesting areas for improvement.

Tasks/Objectives of the Role:

• Analyzing current business processes, workflows and procedures to identify areas for improvement.
• Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with project goals.
• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with project team and project sponsor to ensure alignment on proposed changes.
• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices.

• Bachelor s degree
• 3-5 years of experience in business process analysis and project management
• Experience working in pharmaceutical company preferred
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all level
• Must show sense of urgency, confidence, and ability to work with multiple teams and cross-collaboratively.