Responsibilities include day-to-day execution of product routines, as well as planning, reporting, and transformation. This entails understanding client/colleague experience needs, process re-engineering, planning/project management, business/data analysis, creation of user stories, testing, and implementation activities. Activities may also include reporting, managing communications, training, and ongoing support of the introduction of new features and capabilities. 

Experience with Document Imaging and Management products/platforms highly desired. Familiarity with Agile Product routines and management of day-to-day user support preferred.

• Drive product/program execution, including setting roadmap, defining scope, and follow through to implementation and BAU support; proactively manage multiple stakeholders across functions and levels throughout execution lifecycle
• Facilitate, understand, and analyze business needsacross stakeholders; includes the review, research, and documentation of current state
• With transition from current state to future state, ability to articulate business impacts (benefits and implications) to processes and risks & controls
• Ownintake and prioritization process of new changes across multiple business processes and stakeholders
• Deliver project or release status updates as needed
• Assess business requirements and identify enhancements to design future state and create user stories for implementation
• Create basic mockups and wireframes accompanying business requirements to hand over to Technology for development
• Create acceptance criteria and perform/coordinate testing, working with impacted teams and Technology on defect resolution
• Serve as a point of contact for day-to-day support of platform users: answer questions, troubleshoot inquiries, log & track issues, and triage as appropriate to Technology; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation
• Help design and execute a broader support model, inclusive of self-service materials/capabilities and feature enhancements to minimize questions and avoid repeat issue escalation
• Create and maintain reports and dashboards as needed
• Actively drive team’s Agile Product Ownership evolution; participate as a Subject Matter Expert to support product roadmap and ensure alignment with CNB’s overall Transformation strategy
• All other appropriate duties as required

Must-Have*

• Minimum 7 years in product management, business analysis, and/or technical support role
• Minimum 7 years strategy development, transformation, project management, working with senior leaders
• Minimum of 7 years business/process/data analytics experience
• Minimum 5 years of experience in a financial services operations environment
• Experience with document imaging and document management and workflow platforms
• Bachelor's Degree

Skills and Knowledge

• Ability to drive transformation and execution with technology
• Ability to resolve complex problems with minimal guidance; excellent analysis, critical thinking, and problem-solving skills
• Ability to communicate effectively; excellent interpersonal, verbal, and written communication skills with demonstrated ability to effectively communicate with all levels of management
• Must be able to capture and critically evaluate gaps, requirements and translate into working solutions
• Must be able to get work done through others, influence, and prioritize.
• Working knowledge of Agile methodology and Product Management routines
• Prior banking experience and experience with process analysis and design
• Experience coaching or managing teams and providing constructive feedback
• Works on problems of diverse scope where analysis of data is required; comfort with high priority projects where business problems and stakeholder management can be complex
• Attention to detail
• Excellent project and program planning and managerial skills are required; strong organizational skills, with ability to independently own bodies or work and manage deadlines
• Strong knowledge in MS Word, Excel, PowerPoint, and Visio. Working Knowledge of financial analysis techniques
• Must have Agile certification (SAFe, Agile Certified Practioner, etc.) or ability to obtain a certification within 12 months of hire