Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Infrastructure Platforms, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Works closely with business stakeholders and technology teams to understand their needs, objectives, and challenges and design solutions
• Proposes innovative and practical solutions that align with the organization's strategic goals and technological capabilities 
• Serves as a liaison between business stakeholders and technology teams
• Presents complex technical concept findings, recommendations, and project updates to various audiences
• Creates detailed documentation including business requirements, process flows, use cases, and user stories throughout the project lifecycle
• Assists in project planning, estimation, and resource allocation. 
• Monitors project progress and identifies potential risks or deviations from the plan
• Participates in system testing, user acceptance testing, and validation of implemented solutions that meet the specified requirements

Required qualifications, capabilities, and skills

• 3 years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Bachelor’s degree in business administration, Information Technology, or a related field 
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent communication and interpersonal abilities
• Proficiency in requirement gathering techniques, process modeling, and documentation
• Ability to collaborate effectively with cross-functional teams
• Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, MS Excel, PowerPoint and Word
• Proven practice with Agile Methodology and ceremonies – Ability to write analysis stories

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Familiarity with data analytics and reporting tools
• Service Now experience is preferred