HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview:

The Contractor Support Specialist will be responsible for processing contractor claims through various methods including, contractor portal, email and regular mail. This position will also be responsible for communicating and coordinating with contractors and finance regarding invoices and payments.

Responsibilities:

• Support HSUSA contractors with all things related to invoice processing
  • Receive, process, audit/review and approve contractor invoices prior to AP payment
    • Invoices received via the portal, email and paper delivery
    • Ensure invoices match System detail on cost, customer and detail
  • Train contractors on use of portal to submit invoices
    • Work with new contractors on how to submit invoices for efficient payment.
    • Work with contractors to answer AR past/due balance issues
  • Work with AP department on contractor payment
  • Assist with keeping Oracle/IMPACT profiles in sync
  • Provide assistance to research payments to contractor as needed
  • Assist with any contractor facing issues
  • Assist with process improvement as necessary
  • Ad hoc projects and reporting as needed
  • Manage contractors assigned in all payment related activity
  • Provide general assistance as needed
  • Assist Regional Operations managers with issues related to contractor payments and coordination
  • Provide general assistance as needed

Job Requirements:

• High school diploma or equivalent
• Proficient with computer applications including Word, Excel, and Outlook
• Excellent data entry skills

Desired Skills:

• Excellent communication and interpersonal skills
• Adept at managing multiple priorities and tasks in a fast-paced environment
• Organization and attention to detail - Excellent communications skills (verbal and written)
• Solution oriented

In Return We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Hourly Rate: $14.00 to $18.67

Bonus Potential: Up to $5,000 per year

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

HomeServe USA is an equal opportunity employer.

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