HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Job Responsibilities:

The Contractor Compliance Specialist is responsible for ensuring the entire network of contractors is compliant with all licensing, insurance, and technician background checks and drug screenings. This position will capture, evaluate and monitor the overall compliance of the contractor network including contractor profile system maintenance and updates in SalesForce and with our compliance vendor, PlusOne Solutions. This position will serve as the main point of contact and facilitator of all contractor compliance initiatives.

• Capture, evaluate, and monitor the overall compliance of the contractor network in the areas of insurance, individual background screenings, individual technician drug screenings, business licenses, and trades licenses.
• Manage third party compliance vendor by maintaining positive relationship and execute company “best practices” that will maximize performance.
• Identify and follow up with non-compliant contractors. Work directly with contractors, Regional Operations Specialists, and Regional Operations Managers to escalate past due compliance issues.
• Maintain and control contractor profile maintenance and compliance status in SalesForce on a weekly basis.
• Meet KPI targets established by the company.
• Perform other duties as assigned.

Job Requirements:

• High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred.
• Good working knowledge of home repair processes such as plumbing, HVAC, and electrical.
• Excellent oral, written and interpersonal communication skills.
• Exceptional organizational, time management, and independent problem-solving skills.
• Solution oriented while maintaining high performance standards for self.
• Demonstrated experience in multi-tasking and setting priorities.
• Self-driven and demonstrates the ability to thrive in a fast-paced environment. Proactive and displays initiative. Ability to learn and adapt quickly.
• Proficient or advanced knowledge of MS Office (Excel/Word/PowerPoint).
• At least 2 years of administrative or other business operations experience.

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $16.17 to $21.56

Bonus Potential: Up to $5,000 per year

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

HomeServe USA is an equal opportunity employer.