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Hi, Future Homie!
As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We’re revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?
As a Homie, you are a bar raiser, this means you come with:
As a Homie, you will make an impact by:
You’re a self-starter who thrives in a fast-paced and changing environment. You love talking to people and always put the customer first - whether via email, chat, or phone, your people skills and empathy shine through. You set big goals for yourself, work hard to accomplish them, and thrive in a performance-driven environment where your contributions are recognized.
As a Customer Success team member, you’ll work closely with our customers to help them get the most value from the Homebase product. You will be expected to ask discovery questions over the phone and via email to qualify customers' needs, recommend the best solution, and upsell during every customer interaction. Qualifying customers and helping them select the best plan is 1/2 the responsibility. The second part of the role enables our customers' success by ensuring they have completed the initial steps to customize their settings and get their team onboarded on the Homebase software. You will work closely with our Customer Support Enablement and Leadership team as they offer ongoing training to ensure you achieve all KPI’s.
Responsibilities
What we offer our Homies:
What to Expect During the Interview Process:
Diversity, Equity, and Inclusion at Homebase:
At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you’re close to what we’re looking for (even if you don’t meet 100% of the qualifications), we encourage you to apply!
About Us:
Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don’t call us “Human Capital Management.” We have built tools for the busiest businesses, so owners and employees can spend less time on bullsh*t and more time on what matters. The Homebase team brings small business expertise from Intuit, Square, OpenTable, Yelp, Gusto, and First Data. Homebase is backed by leading venture investors Bain Capital Ventures, Baseline Ventures, Cowboy Ventures, Khosla Ventures, Plus Capital, and GGV Capital.
At Homebase, we value our differences, and we encourage all to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Homebase is proud to be an equal opportunity employer and participant in the U.S. Federal E-Verify program. Accommodations will be provided during the hiring process if needed. Please advise us of any accommodations needed within your application to ensure fair and equitable access throughout the recruitment and selection process.
**Interview Recording Notice:
By participating in interviews with Homebase, you consent to the use of Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed for the purpose of evaluating candidates and ensuring the quality of our recruitment process. If you do not consent to being recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.
Full Time
IT Outsourcing & Consulting
$46k-61k (estimate)
09/02/2023
04/08/2024
joinhomebase.com
SAN FRANCISCO, CA
200 - 500
2014
JOHN WALDMANN
<$5M
IT Outsourcing & Consulting
The job skills required for Customer Support Representative (Hybrid) include Customer Service, Scheduling, Customer Support, Futures, Life Insurance, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative (Hybrid) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (Hybrid), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (Hybrid). You can explore the career advancement for a Customer Support Representative (Hybrid) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.