Basic Job Functions

• Primary commerical contact for your assigned customer accounts.
• Manages commercial issues with current business as well as developing new business at assigned customer accounts.
• Manages response to customer's RFQ including processing RFQ, quote approval, submission, negotiation through award or approval.
• Provide leadership to the company’s program team as the voice of customer.
• Builds relationships with customer and company plants.
• Maintains consistency with customer to build trust.
• Responsible for the customer RFQ / quote process.

Specific Job Functions

• Receives and processes customer RFQ.
• Upload RFQ & Quote to NA Sales folder to reference for future quotes.
• Issue RFQ to plants to obtain cost and feasibility.
• Receive and prepare quotation for approval.
• Submit quotations for mass production parts, new model parts, service parts;
• Negotiate pricing by understanding the company and customer expectations.
• Achieve approval of quotation.

• Responsible to negotiate with customers on all commercial related issues such as design changes, cost reduction requests, annual volume, inflation, and new business. Creates strategy and uses leverage in negotiations.
• Obtains customer PO's, confirms pricing and quote details, and processes PO's to plants.
• Manage open issue list externally with customer, and internally with the company.
• Manage all customer requests for information including responding to requests for sustainability, diversity, supply chain etc.
• Communicates customer requests to program team and the plants.
• Review customer portal frequently for information and requests.
• Track price history by customer, program, and part number.
• Monitor customer forecasted annual volume and actual annual volume as well as NA market trends.
• Support strategic plan with information, strategy, and execution.