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THIIS ROLE IS 100% ONSITE
The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
Specific responsibilities include :
Provide technical support for users of desktop hardware and software; users can be in remote locations
Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
Troubleshoot printers and copier interfaces
Track and resolve incidents and requests in an incident management system
Perform a variety of support activities including inventory and coordination with outside technology vendors
Work overtime hours, weekend hours and on-call hours as required
Skills & experience required :
Bachelor's degree preferred
Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops
Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
Proficiency in troubleshooting desktop computer issues, both hardware and software
Experience with supporting mobile devices
In addition, the ideal candidate will be or have
Excellent communication skills
Team player attitude
Last updated : 2024-05-17
Full Time
Business Services
$59k-74k (estimate)
05/18/2024
05/31/2024
highbridgeconsulting.com
CLINTON, CT
50 - 100
2004
Private
JOHN ALLEN
$10M - $50M
Business Services
The job skills required for Desktop support technician include Troubleshooting, Desktop Support, Technical Support, Microsoft Office, Repairing, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support technician positions, which can be used as a reference in future career path planning. As a Desktop support technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support technician. You can explore the career advancement for a Desktop support technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.