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At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.
If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills.
Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?
YOUR ROLE
Accountable for customer facing activities / customer experience, acting as SPOC for customer, adopting customer centric mindset
Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in / outbound)
Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits
Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups
Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction
Collaborate closely with internal partners (CSX, CoE, GBS , SC), judging and aligning priorities to meet customer needs vs. SC capabilities
Support the implementation of organizational changes, processes, projects, pilots and regional best practices
Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operational efficiencies & CX
Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance
Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
Plan own activities on daily / weekly / monthly basis to ensure business continuity, enhance efficiences & improve customer satisfaction
YOUR SKILLS
Previous customer service experience, preferably gained from within Industry.
You are fluent in Swedish and English
Planning, organising and ability to work to deadlines
Problem solving and continuous improvement approach.
CRM system knowledge would be beneficial
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us.
Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Last updated : 2024-05-21
Full Time
Wholesale
$54k-70k (estimate)
05/23/2024
08/22/2024
henkel-northamerica.com
ARCHDALE, NC
3,000 - 7,500
1966
Private
RAZA HAYDER
$1B - $3B
Wholesale
The job skills required for Customer service include Customer Service, Problem Solving, Planning, Customer Satisfaction, Customer Relationship, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service positions, which can be used as a reference in future career path planning. As a Customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service. You can explore the career advancement for a Customer service below and select your interested title to get hiring information.