122 Customer Service Representative Jobs in Plano, TX
Acre Security is Hiring a Customer Service Representative Near Plano, TX
A Bit About Us:
At acre, we're not just creating security solutions; we're crafting peace of mind. Since our inception in 2012, we've been at the forefront of innovation in access control, visitor management, and intrusion software. Join us in our mission to provide top-notch security solutions globally.
A Bit About The RoleAs a Customer Service Representative, you'll play a key role in our Customer Service operations, focusing on processing orders and providing customers with timely information regarding product availability. You'll work closely with our Sales and Technical Support teams, as well as the local and global CS teams, to ensure efficient and effective customer service.
What You'll Do at acre:
- Customer Support: Be the friendly voice of our company, assisting customers with orders, product inquiries, and more, ensuring every interaction is positive and memorable
- Effective Communication: Utilize your exceptional communication skills to ensure that every customer interaction is positive and leaves a lasting impression
- Collaborative Teamwork: Work closely with our Sales and Technical Support teams to provide customers with a seamless experience and resolve issues efficiently
- Order Processing: Efficiently process customer orders using our NetSuite system, ensuring accuracy and timeliness
- Product Availability: Provide customers with up-to-date and accurate information regarding product availablity
- Order Logging: Maintain detailed records of customer orders, including all relevant information for future reference
- Logistics Coordination: Collaborate with customers and warehouse partners to coordinate logistics and ensure timely deliveries
- Customer Assistance: Assist customers with their day-to-day business needs, offering support and solutions to inquiries or issues
- Pricing Management: Identify and rectify pricing discrepancies for customers, ensuring fair and accurate pricing
- Education: High school diploma or equivalent. Additional certification or coursework in customer service is a plus
- Professional Experience: Minimum of 2 years in Customer Service, security industry a plus and preferred
- Business Knowledge: Basic understanding of business principles and professional behavior
- ERP and CRM Systems: 2-5 years' experience with ERP and CRM systems is preferred. Ability to quickly learn and effectively use these tools in line with defined processes
- Language Skills: Command of Business English to communicate professionally with customers and colleagues abroad
- Work Approach: Motivated and self-driven work approach with good planning skills to prioritize and manage tasks efficiently
- Teamwork: Ability to work effectively within a team, support others, and maintain strong relationships at all levels of the organization
Join acre security if you're ready for a workplace that values innovation, customer-centricity, resilience, and unity – a place where your skills meet limitless possibilities.
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Job Summary
Full Time
$39k-50k (estimate)
05/25/2024
06/22/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Planning, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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