Job Description

Health Advocates Network is currently seeking a Administrative Assistant to work at a facility in Albany, New York. These are registry positions with our company.

Pay Rate : $21 / hour

Shift details :

Monday - Friday 8 : 00am 4 : 00pm

General Duties

• Conduct in-person and telephone interviews and review written submissions from utility customers for the purpose of initiating a complaint investigation against a utility service provider or responding to a customer's question about their utility service, Department policies and programs, or NYS laws, rules, and regulations regarding utility service.
• Gather and record information required to respond to a customer complaint or inquiry using a customer relationship management system;

identify errors in billing, rates, timeliness, and adequacy of service or improper practices; and instruct the service provider to produce information and records and take appropriate action.

• Advocate for customers who may need assistance paying bills and negotiating deferred payment arrangements.
• Negotiate and mediate the resolution of disputes between utility providers and customers.Communicate with customers to inform them of the determination of the complaint investigation and advise them of what further steps may be taken to pursue their case.
• Correspond with utility customers by mail, email and phone to acknowledge receipt of their complaint and to convey information requests about and decisions of their complaint.

Minimum Skills and Qualifications

• These tasks can be addressed by administrative assistants with some ability to understand and interpret New York State statutes and regulations.
• Strong interpersonal and oral and written communication skills.
• Basic computer skills including data entry and use of the Microsoft Office suite.
• High School Diploma or equivalent.

Desired Skills and Qualifications

• Experience investigating customer inquiries and complaints as a customer service representative or responding to customer inquiries in a call center environment.
• Experience conducting investigations involving energy, telecommunications, or water service.
• Experience using a customer relationship management system.
• College degree (Associates or Bachelors).
1 day ago