Job Overview. We are seeking candidates for the role of Retirement Customer Service Representative to provide comprehensive support to customers navigating Retirement Online, the Retirement System’s portal. The ideal candidate will handle customer inquiries, assist with self-service functionalities, and ensure efficient resolution of retirement-related matters. Key Responsibilities. Respond to customer inquiries via telephone regarding Retirement...
Answer office phones and review voice mail messages to direct callers to the appropriate employee. Process transcript requests, including entering the request into the transcript log, locating and saving the requested transcript, drafting the transmittal email or letter, and emailing or mailing the transcript. Archive transcript requests and responses, including located transcript. Answer email and phone messages about transcript requests, includ...
