44 Customer Service Representative Jobs in Rancho Cucamonga, CA
HavenHub is Hiring a Customer Service Representative Near Rancho Cucamonga, CA
- Fully salary job with benefits.
- Work location: at Rancho Cucamonga office.
As a Customer Service Representative at HavenHub, you will be an integral part of our customer service team, ensuring the highest level of satisfaction for our clients. Your responsibilities will include but are not limited to:
Key Responsibilities:
1. Responding promptly and courteously to customer inquiries via phone, email, and chat.
2. Scheduling appointments for HVAC and turf installation services, coordinating with both customers and technicians to ensure timely service delivery.
3. Providing accurate information regarding our services, pricing, and scheduling policies to customers.
4. Addressing customer concerns and resolving issues in a professional and empathetic manner, aiming to exceed customer expectations.
5. Maintaining detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
6. Collaborating closely with the sales and operations teams to ensure seamless communication and execution of service orders.
7. Assisting in the development of customer service procedures and best practices to enhance the overall efficiency and effectiveness of the department.
Requirements:
1. Proven experience in a customer service role, preferably in a similar industry such as home services or construction.
2. Exceptional communication skills, both verbal and written, with a strong ability to convey technical information in an understandable manner.
3. Outstanding attention to detail and organizational skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
4. Strong problem-solving abilities, with a proactive and solution-oriented approach to customer inquiries and complaints.
5. Proficiency in using CRM software and other relevant tools to manage customer interactions and maintain accurate records.
6. Leadership qualities with a willingness to take initiative and contribute to the growth and development of the customer service department.
7. A customer-centric mindset with a genuine passion for delivering exceptional service experiences.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive health benefits package.
- Opportunities for career advancement and professional growth within the company.
- A supportive and collaborative work environment with a focus on teamwork and employee development.
Job Summary
Full Time
$57k-74k (estimate)
03/25/2024
05/09/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Scheduling, Attention to Detail, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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