67 Customer Service Manager Jobs in Rancho Cucamonga, CA
M & G Jewelers is Hiring a Customer Service Manager Near Rancho Cucamonga, CA
Are you someone who enjoys working with people? Do you have a love of Jewelry? Then this may be the right job for you! We, at M&G Jewelers, are looking for enthusiastic, inspired individuals, ready to provide excellent customer service.
What it’s like to work with us: Our team all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Don’t miss out on this rare opening with us!
If you feel our company culture aligns well with who you are and what you bring to the table, we encourage you to apply! We look forward to hearing from you!
Location: On site in Rancho Cucamonga, CA.
Essential Job functions:
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job function) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary.
· Act as an ambassador for our client experience to drive empowerment, ownership and accountability and a service culture that puts the client at the center of how we operate to transform our client experience.
· Help to develop procedures and policies and related training for efficient and productive work of the customer service team in an organization growing in size and complexity. Helping to identify and track metrics to show program success.
· Monitor team performance metrics, such as response times and customer service satisfaction, and implement measures to improve performance.
· Monitor and guide the customer service team to maintain high service standards.
· Work with other departments and management.
· Coordinate meal and break periods and monitor schedule adherence.
· Other general office and clerical duties as assigned.
· Knowledge of, or previous experience, with jewelry, watches, or manufacturing is a plus.
· Bilingual in Spanish is a plus.
Education & Experience
· Bachelor's degree is required
· Minimum 2 Years of Management experience.
· Zendesk experience is preferred.
What awaits you at M&G Jewelers:
On the job training.
Health Insurance( including dental and vision coverage)
401(k)
Vacation/personal time off
Internal advancement opportunities.
Compensation
The Anticipated base salary for this position is $75,000 - $95,000, dependent upon experience and other relevant factors.
About us: We are a jewelry and watch repair facility, focused on providing the highest caliber service to our partners and clientele. We quickly evolved to becoming the nations largest jewelry and watch repair choice!
Within that, our culture thrives off the motivated and detail-oriented individuals who make up our team, prioritizing quality work and a positive attitude as the standard of operation.
We are an Equal Opportunity Employer
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
Retail
$84k-109k (estimate)
04/10/2024
08/07/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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