Customer Service Representative Fort Wayne , Indiana **Description**

**Responsibilities:**

* Interact directly with our customers by providing product and service information.

* Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.

* Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.

* Coordinate problem resolution with appropriate departments.

* Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

* Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

**Requirements for Success:**

* High School diploma or GED equivalent.

* Ability to obtain Property and Casualty insurance license within first 2 years.

* Insurance and/or claims background helpful.

* Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.

* Requires an understanding of numerical concepts to perform mathematical transactions.

* Strong attention to detail and accuracy.

**IFBI Perks:**

* An organization that values work/life balance

* Paid Vacation/Sick Leave

* 401K w/ Match

* Full Time with a Monday - Friday schedule

* Potential for yearly bonus with possible payout up to 20% of salary

* Contests and Incentives

* Benefits eligibility within 30 days of employment

* Negotiable pay based on level of experience

* Collaborate in a team environment

* Paid volunteer hours

#FO

**Qualifications**

**Education**

**Required**

* High School or better

**Licenses & Certifications**

**Preferred**

* Property & Casualty

Job Category: Marketing

Job Type: Full-Time

10536 Maysville Rd Ste A

Fort Wayne, IN, USA, 46835

ReqID: CUSTO003407