We are seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding service and support. Your role will involve addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. If you have excellent communication skills, a customer-focused mindset, and the ability to work well in a fast-paced environment, we want to hear from you.

Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing accurate and complete information to customers regarding product details, pricing, and promotions.
• Resolving customer complaints and issues by determining the cause and offering appropriate solutions.
• Building and maintaining strong customer relationships by demonstrating a high level of empathy and understanding.
• Processing customer orders, returns, and exchanges efficiently and accurately.
• Assisting with product knowledge and technical support to ensure customer satisfaction.
• Collaborating with team members to improve customer service processes and procedures.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Familiarity with CRM software and customer service tools.
• Positive attitude and a desire to deliver exceptional customer service.
• Availability to work flexible hours, including evenings and weekends.