214 Customer Service Manager Jobs in Lubbock, TX
Grimes Insurance Agency is Hiring a Customer Service Manager Near Lubbock, TX
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
To ensure success as the manager of our customer service department a highly qualified candidate would demonstrate the ability to effectively lead, coach, and manage a group of experienced professionals to increase their levels of service, improve their ability to cross-sale, upsell, and retain clients at the highest levels.
Customer Service Manager Responsibilities:
- Learning and understanding company insurance products.
- Have a firm understanding of the various carriers we represent and the customer service components of those companies.
- Teaching product knowledge to the team you lead.
- Demonstrating a high level of competence in utilizing our technology stack.
- Demonstrating the ability to extract appropriate data to drive improved results within the customer service department.
- Daily coaching, training and developing one on one and in group settings.
- Providing exceptional customer service to our clients.
- Proactively and professionally resolving escalated customer complaints.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- High school diploma or GED.
- Insurance designations is a plus
- 2 years in a leadership position
- 5 year's experience as a customer service representative.
- Texas Insurance License
- 5 years within an independent insurance agency
- Experienced in coaching and holding others accountable to individual goals.
- In-depth knowledge of insurance products and policies.
- Friendly, upbeat, optimistic and professional demeanor.
- Excellent communication and interpersonal skills.
- Experience in utilizing a CRM, Agency management system, and other technology used to drive results.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
Job Summary
Full Time
Insurance
$84k-109k (estimate)
10/15/2023
06/10/2024
grimesinsurance.net
Metropolis, IL
<25
Insurance
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The job skills required for Customer Service Manager include Customer Service, Leadership, Coaching, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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