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Duties & Responsibilities:
* 80% - Program Support
* Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
* Maintains departmental productivity and quality standards.
* Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
* Serves as a resource for other team members.
* 15% - Administrative Support
* Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
* Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
* Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
* Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery.
* Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
* 5% - Completes other projects and duties as assigned.
Minimum Qualifications:
* High School diploma or equivalent required.
* 6 months of experience in a call center capacity required.
* Typing speed of 35 words per minute (WPM) required.
* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
* 6 months of Medi-Cal/Medicaid or health services experience.
Job Types: Full-time, Contract
Salary: $23.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time | Contractor
$43k-54k (estimate)
03/31/2024
05/03/2024
tgscolorado.com
DENVER, CO
500 - 1,000
2010
Private
LEON CISNEROS
$50M - $200M
TGS is a grower, producer and online retailer of cannabis flowers, concentrates and drinks.
The job skills required for Customer Service Representive include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representive. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representive. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representive positions, which can be used as a reference in future career path planning. As a Customer Service Representive, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representive. You can explore the career advancement for a Customer Service Representive below and select your interested title to get hiring information.