Description

Job Summary: The Lawrence WIC Program is now seeking a WIC Program Assistant to work with a large team in a very busy office. Responsibilities include answering telephones, scheduling appointments, screening participants for eligibility, data entry, issuing benefits, and managing client flow.

Essential Functions/Key Responsibilities:

• Follows all protocols and/or regulations for processing applicants/participants for (re)certification, including: verifying identity, income, residency, and participant category; educating participants on their rights and responsibilities, authorized signatures and shoppers, WIC foods, and using benefits at authorized vendors; referring participants to MassHealth, SNAP, TAFDC and other health and human service programs; providing notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
• Oversees benefit issuance for prescribed food prescription, including: re(issuing) food/formula prescription benefits; capturing participant authorized signatures for benefit issuance; and maintaining security of WIC cards.
• Performs routine office duties, including answering telephones; scheduling appointments; data entry; and managing client flow.
• Attends bi-weekly staff meetings and other trainings, conferences, and workshops as appropriate.
• Performs other duties as needed, including quality assurance activities.

• Skills & Qualifications:

• High school diploma or G.E.D. and one year of general office experience; experience in a health care or community facility preferred.
• Proficient computer skills.
• Well-organized, systematic approach to work. 
• Good communication and interpersonal skills. 
• Sensitivity to the needs of the client population.
• Available to work at least one Saturday a month.
• Bilingual (Spanish and English) preferred.
• Must have a suitable CORI & SORI completed within the first 30 days of employment
• Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele, to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.

Other:

Supervisory Responsibility:  None

Travel: May be Required

Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines

Qualifications