As a Lease Up Resident Experience Manager, you promote a sense of community and are responsible for the resident life cycle. You are responsible for being the main point of contact for residents before and during their time at the community. You provide superior customer service and communication to community residents and prospects to enhance community or communities’ satisfaction and increase renewals, revenue, reputation, and profitability.

Essential Functions and Responsibilities:

• Performs move-in orientation with new residents, ensuring community and GRE-M best practices are followed and required documentation is received from resident at move-in.
• Works with maintenance team member(s) to review and ensure make-ready work is completed prior to resident move-in.
• Manage make ready unit status and availability. Clearly communicates ready dates and needs to Community Director and/or Maintenance Team.
• Inspect apartment homes prior to resident move-in and ensures apartments are in move-in condition and schedules any outstanding items to be addressed with the maintenance team.
• Provide an excellent customer experience for all our applicants and ensure timely follow-up on needed documentation.
• Works closely with the marketing department to monitor on-line reputation.
• Manage and monitor daily Yardi dashboard to ensure applications are processed timeline for selected move-in date.
• Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters for residents, meeting and contacting residents in advance of move-out dates and ensuring the lease renewal documents are signed and implemented on time.
• Assists and supports the Leasing Professional’s marketing efforts by greeting prospective residents, gathering information about guests, showing apartment homes, and assisting with the leasing marketing cycle process.
• Manage subsidy communication and compliance with required documentation and processes.
• Responsible for ensuring GRE-M rent strategies are being implemented timely and per best practices.
• Promotes a sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the community through consistent follow-up and outreach.
• Assist residents with resolution of lease violations under the direct supervision of the Community Director. Responsible for handling resident complaints regarding living experience.
• Manages resident renter’s insurance compliance for community/communities.
• Manages Leaselock and /FlexRent enrollment and promotion of the benefits of these programs.
• On-point for resident events in accordance with GRE-M’s policies and the community annual plan.
• Is knowledgeable about company policies related to Incident Report best practices and in the absence of Community Director may be responsible for timely submission.
• Acts as the on-site supervisor in the absence of the Community Director by organizing and delegating daily work, coordinating maintenance and make-ready task with team.
• Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.
• Performs additional duties and participate in special projects, as assigned.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Seattle, WA: Relocate before starting work (Required)

Work Location: In person