Responsible for :
- Ensure that the attainmentof Victory Housing, Inc, Mission Statement takes precedence over all decisionsand actions.
- Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State andFederal guidelines including by limited to DOH, CDC, CMS and OSHA.
- At all times, implementuniversal precautions and infectious disease control protocols. Wearsassigned PPE appropriately per policy and as requested.
- Complete all assignedtraining including initial orientation, COMAR 10.07.14 requirements, monthlyin-services, HIPAA, VHI required personal care and skills modules. Participates in required safety anddisaster drills as assigned and mandated.
- Answering and transferringall incoming calls in a courteous and professional manner, taking messages, giving information, directions, andother appropriate assistance to residents, staff, guests, and vendors, andperforming a variety of other administrative duties as assigned.
- Handle and route allincoming calls in a timely (within three rings), courteous, and distinct,customer-friendly manner using proper telephone etiquette.
- Communicate all phonemessages clearly and deliver materials to appropriate parties promptly.
- Monitor the entry into anddeparture out if the community for all guests, residents, and vendors. Always maintain a safe andsecure environment.
- As required and instructed,screen all visitors per infectious disease control protocols and guidelines toenter the community.
- Greet, identify, and visitwith all guests/visitors and scheduled appointments. Offer beverage refreshmentalways, and brochure material when appropriate. Function as information “hub”to all visitors ensuring their needs are met.
- Refer all marketinginquiries to Executive Director. Complete Inquiry Sheet if Executive Directoris unable to talk with the prospect.
- Mail community brochures upon request.
- Assist with other bulk or Direct Mails as directed.
- Assemble and maintain supply of completed brochure packets and requestcollateral materials from Corporate Office as directed to maintain establishedsupply par level.
- Assist with office functions such as word processing support.
- Distribute mail throughout home to staff and residents; assist in maintaining postal supply for residents and assist in preparing out-goingmail.
- Maintain abundant supply of appropriate forms ready for use in files.
- Assist with activities as requested.
- Assist in redirection of disorientated Residents as needed.
- Maintain neat and tidy reception area, including fresh flowers on desk.
- Coordinate use of common usage area for events/meetings as directed.
- Assist in maintaining appointment notebooks for transportation, hair care, etc. as directed.
- Assure community directions are available at desk.
- Other duties as assigned.
Victory Housing is an Equal Opportunity Employer committed to providing an inclusive work environment for staff, clients, volunteers and service partners. Victory Housing employment, advancement and recruitment processes ensure diversity in terms of age, color, disability, ethnicity, gender, gender identity or expression, marital status, national origin or ancestry, race, religion, sexual orientation, genetic information, and/or military or veteran status.
