Responsible for:

• Ensure that the attainment of Victory Housing,Inc, Mission Statement takes precedence over all decisions and actions.

• Answering and transferring all incoming calls ina courteous and professional manner, taking messages, giving information,directions, and other appropriate assistance to residents, staff, guests, andvendors, and performing a variety of other administrative duties as assigned.

• Handle and route all incoming calls in a timely(within three rings), courteous, and distinct, customer-friendly manner usingproper telephone etiquette.

• Communicate all phone messages clearly anddeliver materials to appropriate parties promptly.

• Monitor the entry into and departure out if thecommunity for all guests, residents, and vendors. Always maintain a safe andsecure environment.

• As required and instructed, screen all visitorsper infectious disease control protocols and guidelines to enter the community.

• Greet, identify, and visit with allguests/visitors and scheduled appointments. Offer beverage refreshment always,and brochure material when appropriate. Function as information “hub” to allvisitors ensuring their needs are met.

• Refer all marketing inquiries to Executive Director.Complete Inquiry Sheet if Executive Director is unable to talk with theprospect.

• Mail community brochures upon request.

• Assist with other bulk or Direct Mails asdirected.

• Assemble and maintain supply of completedbrochure packets and request collateral materials from Corporate Office asdirected to maintain established supply par level.

• Assist with office functions such as wordprocessing support.

• Distribute mail throughout home to staff andresidents; assist in maintaining postal supply for residents and assist inpreparing out-going mail.

• Maintain abundant supply of appropriate formsready for use in files.

• Assist with activities as requested.

• Assist in redirection of disorientated Residentsas needed.

• Maintain neat and tidy reception area, includingfresh flowers on desk.

• Coordinate use of common usage area forevents/meetings as directed.

• Assist in maintaining appointment notebooks fortransportation, hair care, etc.) as directed.

• Assist job applicants.

• Assure community directions are available atdesk.

• Other duties as assigned.

Victory Housing is an Equal Opportunity Employer committed to providing an inclusive work environment for staff, clients, volunteers and service partners. Victory Housing employment, advancement and recruitment processes ensure diversity in terms of age, color, disability, ethnicity, gender, gender identity or expression, marital status, national origin or ancestry, race, religion, sexual orientation, genetic information, and/or military or veteran status.