You haven't searched anything yet.
Job Title: Desktop Support Technician
Location: US-PA-Philadelphia
POSITION SUMMARY
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs supported in the environment.
As a Subject Matter Expert Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.
POSITION RESPONSIBILITIES:
Qualifications:
CONTRACT REQUIRED QUALIFICATIONS:
CONTRACT DESIRED QUALIFICATIONS:
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
Job Type: Full-time
Pay: $50,000.00 - $73,000.00 per year
Benefits:
Experience level:
Schedule:
Application Question(s):
Education:
Experience:
License/Certification:
Ability to Relocate:
Work Location: In person
Full Time
Business Services
$63k-78k (estimate)
03/31/2024
05/30/2024
govtact.com
OAK HILL, VA
25 - 50
2009
JORDAN DOWNEY
<$5M
Business Services
The job skills required for Help Desk Technician include IT Support, Customer Service, Technical Support, Active Directory, Installation, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.