Level I IT Service Desk Technician

CORA is currently seeking Level I Service Desk Technician for its busy IT department.

CORA Services is a non-profit agency whose mission is to assist youth, children, and families experiencing emotional, academic, and social challenges which impede their development and productivity. CORA provides this assistance throughout the greater Philadelphia area.

Working as a Level I Service Desk Technician with CORA, you will:

• Respond to requests for assistance through CORA's web-based ticketing system, logging, diagnosing, and remediating various end user support/help desk issues as required.
• Perform VOIP phone maintenance and support.
• Provide printer maintenance and support for end users.
• Set up and manage user accounts for Active Directory, Office 365, phones and voice mail.
• Assist Director with management of IT inventory, by:
• updating the IT inventory database whenever relevant configuration changes occur;
• conducting periodic IT inventory audits; and,
• placing orders for equipment and software under supervisory direction.
• Work with the IT team to document processes and procedures to ensure accuracy and efficiency.
• Perform software installations, configurations and troubleshooting when needed.
• Provide "on call" support and after hours work to assist with projects and events as needed.

Job Benefits:

• Medical benefits with two options of coverage (coverage begins on the 1st of the month following date of hire)
• Company-paid Life/Accidental Death & Dismemberment and Long-term Disability Coverage
  Voluntary programs including Dental, Vision, Short-term Disability, and Life Insurance 403 (b) Pension Plan
• Paid Time Off Package
• Warm, welcoming, and supportive environment.

Qualified Candidates Level I Service Desk Technicians Should Possess:

• High School Diploma/GED
• Demonstrated reliability and punctuality.
• Demonstrated attention to detail and documentation.
• Ability to work independently or as part of a team.
• Ability to lift 50 lbs. and stand for extended periods.
• Familiarity of the following technologies:
  • VMWare
  • Windows Server
  • Active Directory
  • MS Office 365 Administration
  • MS Intune Mobile Device Management
  • Meraki Networking and Security Appliances
  • ISP and Modems
  • Datto backup
  • 8x8 VOIP Phone System
• Excellent customer service and interpersonal skills.
• Ability to establish and maintain effective working relationships with colleagues, clients and visitors.
• Highly motivated to learn new technologies and procedures.

CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.